FAQs
Frequently Asked Questions
How do I place an order?
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Browse our collections and select the product you wish to purchase.
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Open the product page to view all images and product details.
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Select your preferred color or variation (if available).
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Choose the desired quantity and click Add to Cart.
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Continue shopping if you wish to purchase more items.
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Click the Cart icon and select Checkout.
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Enter your email or mobile number, shipping address, city, and other required details.
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Choose your preferred shipping method.
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Select your payment method (Cash on Delivery, Bank Transfer, or Credit/Debit Card, where available).
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Click Complete Order to place your order.
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You will receive an order confirmation, and our team will process your order as quickly as possible.
Do I need an account to place an order?
No. You can place an order as a guest without creating an account. However, creating an account allows you to track orders, save your information for faster checkout, and receive updates about new arrivals and special offers.
How do I purchase discounted products?
Visit our Sale or Special Offers collection to explore discounted products. Promotions are available for a limited time and while stocks last.
What is a discount code?
A discount code is a promotional code shared through our official channels such as Facebook, Instagram, WhatsApp, email, or special campaigns. Enter the code during checkout to receive the applicable discount.
Which payment methods do you accept?
We currently accept:
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Cash on Delivery (COD)
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Bank Transfer
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Credit/Debit Card (where available)
How will I know my order has been received?
After placing your order, you will receive an order confirmation by email or SMS (where available). Our team may also contact you to confirm your order before dispatch.
What should I do if I receive a damaged, incorrect, or incomplete order?
If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery.
Email: Tajmehalhandicrafts@gmail.com
Please include:
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Your Order Number
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Clear photos of the product
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A brief description of the issue
Our team will review your request and arrange a replacement or suitable resolution.
Can I cancel my order?
Yes. Orders can be canceled before they are shipped.
Please contact us within 6 hours of placing your order.
Email: Tajmehalhandicrafts@gmail.com
Phone: +92 346 5000377
Once an order has been dispatched, it cannot be canceled.
What are your shipping charges?
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PKR 250 shipping fee on orders below PKR 10,000.
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Free shipping on orders of PKR 10,000 or above within Pakistan.
Delivery usually takes 2–7 business days, depending on your location.
How can I contact Taj Mehal Handicrafts?
Taj Mehal Handicrafts
📍 F-6 Markaz, Super Market, Islamabad, Pakistan
📞 +92 346 5000377